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after-sale service


Commitment about after-sale service

In order to create a famous brand, improve our company’s reputation and build our corporate image, based on the spirit of pursuing high quality for all our products and making satisfying customer as the tenet, with the principle of the most favorable price, the most considerate service and the most reliable quality, we now make earnest commitment to you referring to the followings.

1. As for the quality of our products, we make you the following commitment.

1)There is record and related document for the quality and test of our products.

2)As for the test, we sincerely invite you to our company to supervise the test yourself, and our products can not be delivered unless our products are confirmed qualified.

3)All the products sold in our company have been insured for product liability.

2. Commitment for our price

1)In order to guarantee high reliability and advancement, all our products are printed on the surface with the trade mark of CHAO CAI and FAN YA.
2)With the same competitive condition, on the basis of keeping the original technical function and unchanging the accessories of our products, we sincerely quote our most favorable price to you.

3. Commitment for the delivery date

1)For the date of delivery, we will try our best to finish the order as your requirement, and when you have special requirement, such as we are required to finish the order earlier, we will spare no efforts to organize manufacturing and delivering, striving to meet their need.

2)As for your requirements, we can offer the following documents, such as our national regular sales invoice, the sheet for outbound order and the production qualification certification.

4. Commitment for after-sale service
1)Our service tenet is customer upmost, quality first, openness based on sincerity and superior service.

2)Our way of service is to offer free responses to your inquiries and technological guide after sales before exporting.

3)Our service goal is winning your satisfaction by our service quality.

4)Our service efficiency is that if there is any problem with our products quality in or out of the warranty, upon notice, related service men appointed by our company will reach at the site to deal with the problems.
5)Our service principle is that the quality validity of our products is 24monthes, within this period, our company will, for free, repair or change the damaged product and its accessories resulted from our products quality. While if it is out of the validity, we will charge only the cost of the product and accessories, and it is also the same with the situation where all the damage is caused by your customers.

When out of the warranty period, each year our technicians will pay return visits more than three times to make research to learn about the service.

Service hotline: 400-112-3355 010-61285357